Mandate:

To implement, coordinate, manage and maintain the National Registration and Identification System (NRIS)

Vision:

A quality hub in civil registration and identification

Mission:

To provide up-to-date civil and identification bio-data for all Malawians and resident foreigners through an efficient National Registration and Identification System to achieve sustainable development

Core Values

The core values or guiding principles that are going to shape behavior standards and be followed by everybody in NRB are as follows:

Confidentiality

NRB embraces a balanced approach to disclosing information without compromising national interest

Transparency and Accountability

NRB members of staff shall at all times take collective and professional responsibility for their actions and promote transparency in decision-making while consistently maintaining high level of performance

Client Focused

NRB puts the needs of its clients as a priority by caring and delivering demand-driven services that guarantees their satisfaction

Professionalism

NRB seeks to discharge its duties following ethical and standard procedures using highly qualified, competent and skilled staff

Responsiveness

NRB seeks to provide services that are responsive to the needs of its clients and changes to its operating environment, and endeavor to focus on the achievement of results.

Gender Equity and Equality

The Bureau seeks to uphold fundamental principles of the Republican Constitution which respect and identifies all individuals as equals. It will offer quality services to all without any discrimination   

Stakeholder Collaboration

NRB seeks to work collaboratively with its key stakeholders within Malawi and beyond the borders to ensure effective implementation of the NRIS and other services.